Website Privacy & Cookie Notice
Last updated: November 8, 2026
This notice covers the clir.ai website. The privacy policy for our apps clir Hearing and clir Focus, including how they handle microphone audio, accounts and analytics, is at clir.ai/privacy; clir Voice has its own, at clir.ai/voice-privacy. The clir Focus pre-order page has its own notice, because it uses a separate Meta Pixel.
Who we are
clir Technologies GmbH
Stremayrgasse 16, 8010 Graz, Austria
contact@clir.ai
The short version
Nothing is sent to analytics or advertising services unless you agree to it in the consent banner. Without your consent, this website sets no analytics cookies and loads nothing from Google.
Consent management
We use Usercentrics (Usercentrics GmbH, Munich, Germany) to ask for your consent before any analytics tool runs and to record your choice. The banner is loaded from Usercentrics' servers, which process your IP address to deliver it, and your choice is stored in your browser. You can change or withdraw your consent at any time with the privacy button in the bottom corner of every page. Legal basis: our obligation to obtain and document consent (Art. 6(1)(c) GDPR).
Google Analytics (only with your consent)
If you agree, we use Google Analytics 4 (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland) to see which pages are visited, for how long, and where visitors come from (for example campaign parameters and referring sites). Google Analytics then sets the cookies _ga and _ga_<ID>, kept for up to two years, and your data may also be processed by Google LLC in the USA under the EU–US Data Privacy Framework. Legal basis: your consent (Art. 6(1)(a) GDPR, § 165(3) TKG 2021). Without your consent, Google Analytics is not loaded and Google receives no data from this website.
Meta Pixel (only with your consent)
If you agree, the clir Voice page (clir.ai/voice) uses the Meta Pixel of Meta Platforms Ireland Ltd. (Merrion Road, Dublin 4, D04 X2K5, Ireland). It tells Meta that you visited the page and whether you played the listening demo, signed up for the newsletter or tapped the App Store button. Meta receives the page address, these events, your IP address and browser details, and sets the cookie _fbp, kept for up to 90 days. We use this to show clir ads on Facebook and Instagram to people who visited the page, to find similar audiences and to measure whether our ads work. If you are logged in to Facebook or Instagram, Meta can link these events to your account. We and Meta are jointly responsible for collecting and sending this data (Art. 26 GDPR, under Meta’s controller addendum); Meta alone is responsible for what it does with it afterwards, as described in Meta’s privacy policy. Your data may also be processed by Meta Platforms, Inc. in the USA under the EU–US Data Privacy Framework. Legal basis: your consent (Art. 6(1)(a) GDPR, § 165(3) TKG 2021). Without your consent, the Meta Pixel is not loaded and Meta receives no data from this website.
Server logs
Our web server records standard access logs (IP address, time, requested URL, browser user agent) for security and operations (Art. 6(1)(f) GDPR). The logs are rotated daily and deleted after 14 days. The server is a virtual server we rent from Hostinger International Ltd. in its data centre in Boston, USA; transfers to it are protected by the Standard Contractual Clauses in Hostinger's data processing agreement. Logs are not merged with analytics data.
Links to other websites
Links to the App Store and other websites are plain links: nothing is loaded from those services until you click one, and from then on their own privacy policies apply.
Newsletter
If you sign up, we use your name and email address to send updates and offers from clir. The form submits directly to Buttondown, LLC, our newsletter provider, in the USA. We also record the signup source and the wording of your consent. The legal basis is your consent (Art. 6(1)(a) GDPR). Confirm your subscription using the email Buttondown sends you. You can withdraw consent using the unsubscribe link in each newsletter or by emailing us. We keep your subscription details while you remain subscribed; limited suppression records may be retained to respect your withdrawal. Buttondown’s privacy policy explains its processing. The signup joins the clir newsletter.
Buttondown also processes technical information such as your IP address and browser details to operate and protect its signup service. Its data processing agreement provides EU Standard Contractual Clauses for transfers to the USA.
Support form
If you use the form on our support page, your email address, title and question reach us by email through Google Workspace (Gmail), so that we can answer you (Art. 6(1)(b) or (f) GDPR). We keep them only as long as that and any follow-up require. To protect the form against bots and floods, we keep a scrambled form of your IP address and email address in counters that are deleted automatically within two days.
If you email us, we use your message and address to answer you and for any follow-up (Art. 6(1)(b) or (f) GDPR), and keep them only as long as that requires.
Your rights
Under the GDPR you have the right to access, rectify, erase and port your data, to restrict or object to processing, and to withdraw consent at any time. Contact us at contact@clir.ai. You can also lodge a complaint with the Austrian Data Protection Authority (Barichgasse 40–42, 1030 Wien, dsb.gv.at).