clir Voice Support
Most answers are below. If yours isn't, write to us and we'll reply by email.
Your account and purchases
How do I cancel my subscription?
Subscriptions run through your Apple ID, so you cancel with Apple: open the Settings app on your iPhone, tap your name, then Subscriptions, and choose clir Voice. You keep what you paid for until the end of the current period.
How do I get a refund?
Apple handles all payments, so refunds go through Apple. Ask for one at reportaproblem.apple.com.
My purchase isn't showing. What can I do?
Open the store in clir Voice and tap Restore purchases, using the same Apple ID you bought with. If you use a clir account, make sure you're signed in to the same one. If it still doesn't show, write to us below.
How are hours counted?
Hours count recording time. A recording's length is charged once, the first time you process it, and later processing of the same recording costs nothing more. Ultra doesn't use hours: it's unlimited.
How do I delete my account?
In clir Voice, go to Settings and tap Delete Account. Your recordings stay on your device until you delete them or remove the app.
Using clir Voice
How do I remove background noise from a recording on iPhone?
Open the recording in clir Voice and switch the player to Plus. Plus removes background noise from cafés, traffic, wind and rooms and keeps the voice as recorded. You can also import recordings made with other apps, then compare the cleaned version with the original before you export it.
Can it remove echo and reverb from audio?
Yes, with Ultra. Ultra removes background noise and reverb or echo, then rebuilds the voice with AI for studio mic sound. It suits echoey rooms, lecture halls, distant speakers and audio you want to publish.
Can I remove background noise from a video on iPhone?
Yes. Import a video clip from your camera roll or Files, clean up its sound with Ultra and export the video with the cleaned audio, ready to post. Video import, cleanup and export are part of Ultra.
Does clir Voice work offline? Is my audio uploaded?
Noise removal, echo removal and transcription run on your iPhone or iPad. Your audio is never uploaded. Download the speech and sound models once, then record, clean up and transcribe offline, even in flight mode. Account sign-in, purchases and model downloads need a connection.
Can clir Voice transcribe audio to text? Which languages?
Yes. You get live captions while recording and a full transcript afterwards, synced word by word to the audio. It supports English, German, French, Spanish, Italian, Dutch and Portuguese, and Automatic follows the spoken language, even when speakers switch mid-recording.
Can I transcribe Voice Memos, voice messages or call recordings?
Yes. Import recordings from Voice Memos, messaging apps, Files or your camera roll. clir Voice transcribes them on your device, and with Plus or Ultra you can clean up their sound too.
Does it show who said what?
Yes. Transcripts come with speaker labels, so you can follow a conversation, interview or meeting. Search across all your recordings and tap a word in the results to jump to that exact second.
Can it summarise a recording?
Yes. clir Voice creates AI summaries with key points and action items on your device. Summaries require an Apple Intelligence-compatible device.
Is it good for podcasts, interviews and lectures?
That is what it is made for. Record a podcast or voiceover take, an interview on the street, a meeting in a café or a lecture from the back row. Clean up the sound, find quotes in the transcript and add marks for the moments you want to use.
Is clir Voice free?
You can record, import and play audio for free, transcribe the first minute of every recording and try two free previews of Plus and Ultra. Full transcripts, noise removal, echo removal and video need a plan. Prices in your currency are shown in the app.
How are Plus and Ultra different?
Plus removes background noise and keeps the voice exactly as recorded. Ultra also removes echo and reverb and rebuilds the voice with AI. Cleaning and exporting video sound is an Ultra feature.
Can Ultra change what I said?
Rarely. AI voice reconstruction can occasionally change a word, so check what matters against the original. Plus never rebuilds the voice, so it is the safer choice when every word counts.
Can I keep the original recording?
Yes. The original recording always stays available. Switch between the original and the cleaned version in the player, or use A/B to compare them.
Can it remove the voices and keep the background sound?
Yes. Ambience mode does the opposite of noise removal: it removes the voices and keeps the background sound, for example to reuse the atmosphere of a place.
How is it different from cloud audio cleanup tools?
Many audio cleanup and transcription tools run in a web browser or on a computer and upload your files to a server. clir Voice records, cleans up and transcribes on your iPhone or iPad, works offline and never uploads your audio.
Which devices does it work on? Does it work with Apple Watch?
clir Voice needs iOS 17 or later on iPhone, or iPadOS 17 or later on iPad. Ultra needs more working memory than Plus and can be unavailable on devices with too little memory, so try the preview on your own device first. On Apple Watch you can record; the recording transfers to your iPhone for transcription and, with Plus or Ultra, cleanup. Your watch can also start, mark and stop a recording on your iPhone and show live captions.
Contact support
Tell us what happened, and which iPhone or iPad you use if it matters. Please don't include passwords or card numbers.
We use what you send only to answer you, as described in the privacy notice. You can also email contact@clir.ai.